Privacy Policy

Effective Date: 11/20/2024

Metals Merch Table (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide while using our website (https://www.metalsmerchtable.com/), powered by WooCommerce and Dokan. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve our services. This information may include:

A. Personal Information You Provide:

  • Name, email address, phone number, and billing/shipping address (when placing orders or registering an account).
  • Payment information (processed securely by third-party providers such as PayPal or Stripe).
  • Information you provide when creating a vendor account or filling out forms.

B. Automatically Collected Information:

  • IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
  • Order history, product preferences, and interactions with the website.

C. Vendor-Specific Information:

  • Business name, logos, tax details, and other information submitted by vendors registered through Dokan.

2. How We Use Your Information

We use your information to:

  1. Process and fulfill your orders through WooCommerce.
  2. Manage vendor accounts and enable transactions through Dokan.
  3. Process payments securely via third-party payment processors (e.g., PayPal, Stripe).
  4. Communicate with you regarding your account, orders, or customer service inquiries.
  5. Improve and personalize your experience on the site, including tailored recommendations.
  6. Maintain website security and prevent fraud.
  7. Comply with legal requirements and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following ways:

A. Service Providers:

  • Payment processors (e.g., PayPal, Stripe) to facilitate transactions.
  • Shipping companies to deliver your purchases.
  • Hosting and IT service providers (e.g., DreamHost) to maintain and operate the website.

B. Vendors on Metals Merch Table:

  • If you purchase from a specific vendor (band), your order details will be shared with that vendor to fulfill the order.

C. Legal Requirements:

  • To comply with legal obligations, court orders, or requests from law enforcement.

D. Affiliated Companies:

  • Information may be shared with Serrano Digital, our parent company, for administrative, analytical, or operational purposes.

4. Payments

All online payments made on Metals Merch Table are processed securely through third-party providers, such as Stripe, PayPal, or others. We do not store or process your payment details directly. Please review the privacy policies of these providers for more details:

5. Vendor Information

For bands or vendors using Metals Merch Table to sell products, additional information may be collected through Dokan, including:

  • Tax details and business information required for payouts.
  • Sales and revenue data to manage your vendor account.

Vendors are responsible for handling customer information securely and must comply with this Privacy Policy and any applicable privacy laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  1. Recognize you when you return to the site.
  2. Monitor site performance and usage for analytics.
  3. Tailor content and advertising to your preferences.

You can manage cookies through your browser settings. Disabling cookies may affect your user experience.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy, including:

  • To fulfill orders and maintain transaction records.
  • To comply with legal or regulatory requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  1. Access and Portability: Request a copy of the personal information we have about you.
  2. Correction: Request corrections to your information if it is inaccurate or incomplete.
  3. Deletion: Request that we delete your information, subject to legal and operational requirements.
  4. Withdraw Consent: Withdraw consent for certain data processing activities.

To exercise your rights, contact us at [Your Contact Email].

9. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before submitting any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the “Effective Date” at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Serrano Digital Co.
Email: serranodigitalco@gmail.com